cancellation policy

Your Safety Department, LLC - Class Cancellation Policy

It is very important to carefully read the rules and cancellation policies of online classes before registering for your class.

Class fees must be paid at the time of registration.  Material fees (if required) will be made payable to the instructor on the first day of class. You agree that all sales are final and all transactions are non-refundable. You agree that you will not dispute with your bank, credit card company, or our payment processor any valid charge you paid at the time of registration for a class.

Due to limited seating, we require that you cancel at least 48 hours before a scheduled class. This gives us the opportunity to fill the class. You must cancel in writing or online here (This email address is being protected from spambots. You need JavaScript enabled to view it.). If you do have to cancel your class we offer you a credit to your account if you cancel before 48 hours, but do not offer refunds. You may use these credits towards any future class taken within 30 days of the original event. However, if you do not cancel prior to the 48 hours, you will lose the payment for the class completely.

If a request to transfer to a different class is made at least 2 business days before the class date, we will allow a one-time rescheduling for no additional fee provided the new class occurs within the following 30 days of the year. Additional requests will incur a transfer fee of $50.00.

Full class attendance and the passage of required testing are required to achieve certification for that class. A failed test will result in a failed class and will require the student to re-register, pay and take the class over again. Late arrival to a class may result in the instructor refusing to allow a student to participate in the class. Students who show up late or are no-shows are still responsible to pay the class fee and may not be allowed to reschedule the class. Late arrival will be determined by the instructor and is considered any time after instruction has begun. Many of our classes have minimum attendance requirements in order to achieve certification. It is the student’s responsibility to comply with the established schedule.

Your Safety Department, LLC reserves the right to cancel a class due to lack of enrollment; full refunds will be given at the time of cancellation.

General Rules for Online Classes

Most classes are designed for participants that are 18 years or older unless otherwise indicated.

Class fees will not be pro-rated.  When registering, you must pay for the entire session regardless of the number of days or times you are able to attend.

If you have any concerns or special circumstances that could restrict a certain activity, please communicate those needs to the instructor.

The student should access the virtual classroom at least 2 days before their first class in order to learn how to work within the system. Make sure to check the video conference link 15 minutes before your class.

It is the student’s responsibility to make sure they have the necessary technical requirements and internet connection before class begins.  Any technical difficulties during the class that are the responsibility of the student cannot be reimbursed if class time is lost.

Double-check that you have a stable internet connection BEFORE your class starts. Take into consideration that if other people in your home or office are downloading files, watching videos or playing games on the internet, etc, it could interrupt your internet connection and class.

Students must be on time for the videoconference; we will not make up class time due to late arrivals. Check your course schedule.

Please keep in mind that the Virtual Campus operates off Central Standard Time. If the student misses class due to a misunderstanding of the timetable in their region, we will not make up classes for the time lost. Check/Change your Time Zone.

It is strongly recommended that students actively participate in each class. 

If you have a disability that could affect your performance in this class or that requires additional accommodation, please contact Your Safety Department before your class starts so we can make the appropriate arrangements. 

Students must demonstrate appropriate social behaviors in class; the appropriateness of their behavior is determined by the instructor.  For example, talking on the phone during class or to a person outside of the class could lead to being disconnected from the class.